PRB: Faxes received when using a MultiTech modem are black
ZTN1404
This Zetafax technical note applies to:
o Zetafax 9 and later
Symptom
After configuring a MultiTech modem with Zetafax, incoming faxes appear black in the Zetafax client.
Cause
Certain MultiTech modems receive the fax transmission as a black document; there are two parameters that can be used to resolve the issue.
Resolution
- Locate the zfax\system\z-db\SETUP.INI (where zfax is the name of the Zetafax server share).
- Scroll down the file until you find the FCLASS paragraph for your modem, e.g. [FCLASS-1].
- On a new line type:
ReceiveReversed: YES
Example:
[FCLASS-1]
Description: test
Type: Other EIA Class 1 or 2 fax modem
ClassPriority: 1.0,1,2,2.0,2.1
BaudRate: 19200
CheckInit1:
CheckInit2:
ConnectTries: 1
DetectBusy: YES
DetectDial: YES
DialPrefix:
DialSuffix:
DialType: TONE
IgnoreCTS: YES
IgnoreDSR: YES
IgnorePageErrors: YES
MinSendRetryPages: 5
PhoneNum:
Port: COM1
RecdUser: ADMINST
ReceiveInit:
ReceiveOnly: NO
RestartInitialPages: 1
RestartSplitPages: 1
SendInit:
SendMsgTries: 2
Speaker: OFF
SpeakerVolume: MEDIUM
ReceiveReversed: YES
If the above does not work please try reversing the setting:
ReceiveReversed: NO
You will need to restart the Zetafax server once you have made the change.
Status
This has been identified by Equisys as a problem in the software versions given above.
Keywords: Black faxes
Last reviewed: 21 October 2005 (GC/EB)
Date Published: 3 November 2005 (IM/SV)