Equisys Technical Notes

Technical guidance, explanations and fixes for our products

 

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PRB: Zetafax Printer is offline in a Citrix Presentation Server 4.5 environment

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ZTN1661

ID: ZTN1661

This Zetafax technical note applies to:

  • Zetafax Client 2007
  • Symptom

    After installing the client in a Citrix environment (Presentation Server 4.5) you are unable to bring the Zetafax Printer online.

    Cause

    The print drivers shipped with Zetafax 2007 do not support Citrix Presentation Server 4.5.

    Resolution

    1. Please download the new drivers from the ftp site:
    2. ftp://ftp.equisys.com/pub/Zetafax2007SP2/Patches/ZTN1661.zip

    3. You then need to replace the existing files with the ones available in the patch, ensuring that the version of all of these files is 0.3.144.0 once the replacement process is complete.
    4. Search for and replace all instances of the following files:

    5. imgfb7mn.dll

      imgfw7mn.dll

      imgfx7mn.dll

      imgfy7mn.dll

    You need to ensure the search includes hidden and system files:

    1. Go to start> > search
    2. Select “all files and folders”
    3. Click on the “more advanced options” drop down.
    4. Check “search system folders” and “search hidden files and folders”
    5. Search for the files mentioned above

    Status

    This has been identified by Equisys as a problem with the software versions given above.

    Last updated: 08/01/08 (TA/DH)

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