FAQ's

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How do I send a simple fax?

 

•Open the Zetafax Client and select Send.

 

A dialog box will be displayed, asking whether you want to resend an existing message, send a coversheet or send a file from the network.

 

•Select which you want.

 

Zetafax will notify you whether the sent fax was successfully received.

 

How do I send a fax from within an application?

 

Simply print your document to the Zetafax printer from whichever application you are in. If the client is already running, the usual addressing dialog box will appear. If the program is not running it will either start up automatically once you select the Zetafax printer or you will be prompted to run the client.

 

How do I know when a fax has been sent?

 

Zetafax will automatically send you confirmation that a fax has been sent successfully. If not, you will receive a Fax failed message. If you look in the client and select the fax you will be able to see why it failed.

 

Can Zetafax maintain a list of regular contacts?

 

Yes. Zetafax has two types of address book: private and network. Users can add, change and remove entries from their own private address books. No other user can access your private address book. All users have access to the network wide address book. The network administrator determines which users can add, delete or edit entries in the network address book.

 

Can I retrieve names and fax numbers from other sources?

 

Yes. You can retrieve lists of names and fax numbers from other sources in the following ways:

 

•Any fax number you enter is kept automatically in a list of past recipients.

•Names and fax numbers in ODBC compliant databases may be accessed in situ from these databases.

•Comma delimited (CSV) files of names and fax numbers may be used directly.

•MAPI compliant email address books may be used in place of the Zetafax address books.

 

Can I get information on messages I have sent?

 

Yes, Zetafax will store information about each message sent. Once you have sent a message the icon to the left of the entry will change as a visual check to the status of the fax that is being sent. You can check the progress of the fax being sent by clicking with the right mouse button on a particular fax and selecting Info… . A Message Information dialog box will appear which tells you when the fax was submitted to the Zetafax server, when it was accepted and when the fax was sent. If the transmission was unsuccessful it will say Message failed.

 

How can I view faxes?

 

You will want to view a fax if it has been received or if you wish to view a fax you have prepared before sending.

 

To view a fax from the Zetafax Client:

 

•Double-click a message in the Inbox or Outbox window.

•The Zetafax Viewer will appear with your selected fax.

•Use the vertical scroll bar to scroll down the fax.

 

You can view multiple page faxes by clicking on the numbered boxes to the right of the viewing window.

 

Can I annotate faxes before forwarding them on?

 

Yes, certain third-party viewers are able to support annotation of faxes. If your viewer supports annotation, it can be used to modify faxes in the Inbox window.

 

To modify a fax from your Inbox window:

 

•Highlight the fax and on the Zetafax Client Tools menu, click Annotate .

 

By default, Zetafax configures Windows Imaging as the default viewer for annotation. However, if you wish to select another application, you can do so by clicking Viewer on the Options menu.

 

Can I convert a fax into a document so I can change it in a Word Processor?

 

Yes, with Optical Character Recognition (OCR). The program has to look at the dots in the received image in order to recognize the individual letters and words. Zetafax can be used with many leading third party OCR products.

 

What are embedded Commends?

 

The Zetafax embedded commands allow you to customize the body of a fax for each recipient.

 

The embedded commands allow you to include system information, such as date and number of pages, or instructions to incorporate a signature, or information from the Address Book, such as the recipient's name and address.

 

Can Zetafax store transmission reports?

 

Yes, Zetafax keeps a detailed log of all sent faxes, together with any errors that occur. The Zetafax Client provides several options for viewing these, including:

 

•All faxes sent to me today.

•All errors reported by the fax device.

•All errors that occurred on this message.

 

Additionally each user can decide whether they want Zetafax to store transmission reports for faxes that they send. These list the options used when the document was last faxed (whether a coversheet and letterhead were used, etc), together with the people it has been sent to, and when.

 

If the user enables this feature, then this record is kept indefinitely and is stored in the same directory as the original document file which it refers to, in a separate text file called ZETAFAX.DIR (one per directory).

 

How do I keep track of fax usage?

 

Every fax submitted by a user stays in their Outbox window until they delete it, allowing them to view what was sent and to retrieve the transmission history. The logging facility allows users to check whom they have sent faxes to, and administrators can obtain a list for all users. Finally, the billing log has an entry made for every fax that is sent, including details such as the fax number and connection time.

 

Does Zetafax store copies of sent and received faxes?

 

Yes, Zetafax has an archiving feature that is configured using the Zetafax configuration program ZFSETUP. The archiving feature stores a copy of every fax sent and/or received, exactly as transmitted. The fax itself is saved as a graphics file, which can subsequently be viewed or printed, and a transmission history for the fax is saved in a separate file.

 

Can Zetafax print hard copies of sent and received faxes?

 

Yes, you can print hard copies of any fax that you have sent or have received. You can also configure the Zetafax server to print every fax sent or received automatically, with a status page that gives transmission details.

 

Can Zetafax handle paper documents?

 

If you wish to send a paper document using Zetafax, simply scan in the document you wish to send and then open your scanning application to view the document. Once you are happy with it, print to the Zetafax printer. The Zetafax – Fax Wizard Recipients dialog box will appear and you can send the fax as usual.

 

Zetafax can also be used with a network attached scanning device, such as the Hewlett Packard Digital Sender.

 

The Hewlett Packard Digital Sender devices connect directly to a network Zetafax server and allow faxes to be submitted directly from the scanner, entering the required fax number on the scanner's control panel.