Maintaining your communication channels is a priority and downtime can equal missed orders and contracts. We offer a range of support options in the UK to suit your individual needs that give you the peace of mind that you can avoid or minimize any software downtime with technical assistance when you need it and free software updates and fixes for the length of your contract.
Software Assurance is our standard support contract. Software Assurance enables administrators to keep their systems up to date, including updates for new platforms and new versions of supported applications. It is the quickest, and cheapest way to get updates such as support for Windows 8.1, Microsoft Office 2013 or Exchange 2013. For this reason, we include the first year as standard with all new Zetafax systems.
Software Maintenance, provides telephone support with a response time of under 2 hours, and priority email support with a response time of under 24 hours. It also includes automatic access to all updates and fixes to the software.
Platinum Support Plan
Our Platinum Support Plan is our premium support contract, for companies with mission critical systems. For more details about our Platinum Support Plan, please contact us.
Customers with Software Assurance, Software Maintenance or a Platinum Support Plan automatically receive all new releases and updates to their software for free. Equisys is constantly developing its software products to enhance and upgrade performance, improve usability, and to support Microsoft and other vendors’ platform developments.
Hardware Assurance enables you to protect yourself from hardware problems on all Brooktrout and Diva fax boards, with replacement hardware available within 24 hours of Dialogic confirming a hardware failure. Using Hardware Assurance you can insure yourself against the costs and inconvenience to your business should a board fail.
To purchase or discuss a support option, please contact us.