Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Zetafax connector reports that it is unable to update Active Directory and coversheet list

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ZTN1276

ID: ZTN1276

  • Zetafax 7.5.0.65 and later
  • Exchange 2000

Symptom

The coversheet lists are not available for selection on the Zetafax connector property pages. The Zetafax properties page in Active Directory Users and Computers is also not populated as expected. However faxes can be sent and received via Outlook.

Cause

If the Zetafax connector is installed on a Front-end Exchange server it is not able to update Active Directory using its current security context. If the connector is un-installed and then installed on the Back-end server, the connector operates normally.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 23 May 2003 (GC/LD)

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