Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Spooler service terminates during the Mail Rendering Subsystem install

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ZTN1183

ID: ZTN1183

This Zetafax technical note applies to:

  • Zetafax e-mail gateway version 7.5.0.65

Symptom

During the Mail Rendering Subsystem (MRS) printer driver install, the spooler service stops unexpectedly, and an event similar to the following may be logged in the system event log:

The Spooler service terminated with the following error:

The access code is invalid.

Cause

The spooler service has to be stopped and restarted when the MRS printer is reset. This event can be logged if the spooler is unable to be accessed for any reason during the reset.

As the MRS is reset on system startup and any time the driver has been unable to convert a particular document, this event may appear in the system log frequently.

 

Status

Zetafax version 7.5 is no longer supported by Equisys. This issue is resolved with the latest version of Zetafax. If you wish to upgrade to the latest version of Zetafax please contact the Zetafax distributor for your country for more information or:

EQUISYS plc - United Kingdom

Phone: 020 7203 4000 (Intl +44 20 7203 4000)

Fax: 020 7203 4005 (Intl +44 20 7203 4005)

Email: sales@equisys.com

http://www.equisys.com

EQUISYS Inc - USA and Canada

Phone: (770) 772 7201

Fax: (770) 442 5789

Email: sales@zetafax.com

http://www.equisys.com

Last updated: 15 November 2005 (AA/EB)

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