Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Printing to Zetafax Printer does not invoke the Fax wizard on Windows Server 2008

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ZTN1809

ID: ZTN1809

This Zetafax technical note applies to:

  • Zetafax 2009 and later

Symptom

When you print to the Zetafax printer on a Windows 2008 Server, the Zetafax fax wizard does not appear.

Resolution

This issue appears to occur when the Zetafax Client is already open. To work around the issue, close the Zetafax Client, then print to the Zetafax printer again. This should invoke the Zetafax Client login screen, load the Zetafax client and then the Fax Wizard. Subsequently, printing to Zetafax client invokes the fax wizard successfully.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 27th July 2010 (AC/MW)

Keywords: < Windows 2008> < Print to Zetafax> < Fax Wizard>

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