Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: International prefix is misinterpreted when sending a fax from Outlook using Exchange 2007

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ZTN1672

ID: ZTN1672

This Zetafax technical note applies to:

  • Zetafax v2007 Service Pack 2 with the Exchange 2007 Connector

Symptom

When sending a fax from Outlook with Exchange 2007, international dialling prefixes are misinterpreted.  A +44 is interpreted as a “D” and a +39 is interpreted as a “9”.

This results in the fax not being sent.

Cause

The conversion of the number in the email MIME message is incorrectly interpreted.

Resolution

Please contact Equisys or your reseller for information regarding this problem.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 11 March 2008(MR/DH)

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