Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Entire document squashed into top left corner of PDF after upgrading to Zetadocs v5

Print

ZTN3569

ID: ZTN3569

This Zetadocs technical note applies to:

  • Zetadocs v5

Symptom

All documents created after upgrading to Zetadocs v5 have each page of the printed document squashed into the top left of each page of the resulting PDF.

Cause

Some printer library files are not correctly replaced during the upgrade.

Resolution

Use Add/Remove programs to uninstall the Zetadocs client and then re-install version 5. This will force the older library files to be correctly replaced.

Status

This has been identified by Equisys as a problem with the software versions given above.

Last updated: 28 July 2008 (GC/MW)

Keywords: squashed text

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