Equisys Technical Notes

Technical guidance, explanations and fixes for our products

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PRB: Changing the default address on the Zetadocs Delivery window may result in an error message

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ZTN4034

ID: ZTN4034

This Zetafax technical note applies to:

  • Zetadocs for GP 1.0

Symptom

After printing a single transaction to Zetadocs, the Zetadocs Delivery window is presented. 

If you change the “Address ID” to something other than the original “Address ID”, an error message may be presented. The error message contains text similar to “The error “NotFound” occurred when accessing GP table “RMCustMstr””. Clicking OK on this message dismisses it. The error message may be presented multiple times, in which case click OK again until the error message is not displayed. After the error message is dismissed, the address has successfully changed.

Cause

The Zetadocs Delivery window is trying to access an Address ID that does not exist.

Resolution

Clicking OK on this error message dismisses it.  After the error message is dismissed, the address has successfully changed.

Status

This has been identified by Equisys  as a problem with the software versions given above.

Last updated: 27th February 2009 (PF/MW)

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