Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Zetafax Server gives error on startup when configured with Brooktrout Analog devices

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ZTN1818

ID: ZTN1818

This Zetafax technical note applies to:

  • Zetafax 2010

Symptom

When adding or modifying a Brooktrout Analog device (using the BTA driver) and starting the Zetafax Server, the device is not initialized and the following error occurs:

  • SYSMAN - (E) - DeviceGroup detected with less than 1 individual device

Cause

This was due to a problem in the Zetafax Configuration program that caused the number of channels on the device to be reported incorrectly to the Zetafax Server.

Resolution

An update is available from Equisys Technical Support.

Status

This issue was corrected in Zetafax 2011.

Last updated: 19 May 2011 (NT/MW)

Keywords: Brooktrout Analog BTA startup error

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