Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: Zetadocs Document Converter depletes all Abbyy licences and no file is converted

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ZTN4514

This Zetadocs technical note applies to:

  • Zetadocs Server version 10

Symptom

The Zetadocs Server fails to convert a document and depletes all Abbyy licences quickly.

Cause

This issue was caused by a failure in the Syncing mechanism which made the document converter try and convert the same file over and over.

Resolution

This fault was corrected in a hotfix, which is available by contacting Equisys Technical Support and quoting the technote number ZTN4514.

Status

This behaviour was corrected in the hotfix detailed above.

Last updated: 6th July 2018 (JC) 

Keywords: Document Converter, PDF, Abbyy, license

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