Equisys Technical Notes

Technical guidance, explanations and fixes for our products

FIX: Sending documents from the Zetadocs PDF to Outlook fails after the Zetafax Client is installed.

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ZTN4178

ID: ZTN4178

This Zetadocs technical note applies to:

  • Zetadocs PDF version 8 or earlier.
  • Zetafax Client version 16 or earlier.
  • Zetadocs for NAV (versions 4.0 to 5.0) with the Zetadocs Client version 8.0 or earlier

Symptom

After installing the Zetafax Client on a system where the Zetadocs PDF Client is installed, sending a document from the PDF Client to Outlook will always fail.

Cause

This is due to the fact that the Zetadocs and Zetafax clients use different versions of the same library to communicate with Outlook. As Zetafax is using an older version of the library, installing it after the Zetadocs Client breaks the connection between the Zetadocs Client and Outlook.

Resolution

This issue has been resolved in Zetadocs PDF v8.2, available for download here. This update is available free of charge to existing Software Assurance customers and can be accessed using the password provided in your Software Assurance newsletter. For more details on gaining access to this password email: support@equisys.com.

Status

This fault was corrected in the Zetadocs Client v8.2

Last updated: 26th November 2012 (WK/MW)

Keywords: Zetadocs PDF client Zetafax client Outlook

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