Equisys technical notes

Technical guidance, explanations and fixes for our products

FIX: RTF Documents rendered with incorrect line spacing

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ZTN1823

ID: ZTN1823

This Zetafax technical note applies to:

  • Zetafax 2010 and below

Symptom

When sending a RTF document using Zetafax, the fax that is sent occasionally contains additional line spacing which can cause the fax to use more pages than expected.

Cause

This problem is caused by an error in the third party libraries used to convert documents into tiff format.

Resolution

An update is available at the following location: ZTN1823.zip

NOTE - This update is available to customers with a current Software Assurance contract, and requires a current username and password to be entered before download. Software Assurance customers without these details should contact their local distributor or Equisys at support@equisys.com with their entitlement details to obtain their password.

Status

This issue was corrected in Zetafax 2011.

Last updated: 19 May 2011 (JW/MW)

Keywords: < RTF Documents > < line spacing >

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