Equisys Technical Notes

Technical guidance, explanations and fixes for our products

FIX: Merging an image file results in the error 'Picture printing not available from desktop printing experience' on Windows 2008

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ZTN3568

ID: ZTN3568

This Zetadocs technical note applies to:

  • Zetadocs PDF/Client v5.0

Symptom

While attempting to merge documents which include at least one image document (jpg, bmp, gif etc) you receive the error message 'Picture printing not available from desktop printing experience'.

Cause

The Windows feature required to print from the default image viewer on Windows is disabled by default on Windows 2008.

Resolution

This feature can be enabled to resolve the issue. See here for more information.

To resolve this problem, install the Desktop Experience feature of Windows Server 2008. To do this, follow these steps:

1.

Click Start, click Administrative Tools, and then double-click Server Manager.

2.

In Server Manager, click Add Features under Features Summary.

3.

In the Add Features Wizard dialog box, make sure that the Desktop Experience option is selected.

4.

Click Next, and then click Install.

5.

After the installation process is complete, click Close, and then close Server Manager.

Note After you install Desktop Experience, you have to restart the computer.

Status

This issue is resolved by the above resolution.

Last updated: 28/07/08 (BM/MW)

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