Equisys technical notes

Technical guidance, explanations and fixes for our products

PRB: Exchange System Attendant crashes on some systems where the Zetafax Connector is installed

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ZTN1457

ID: ZTN1457

This Zetafax technical note applies to:

  • Zetafax Connector version 9
  • Microsoft Exchange 2000 and 2003

Symptom

During a scheduled or on-demand run of the Recipient Update Service (RUS) the System Attendant faults on some systems when the Zetafax Connector is installed. If the Zetafax Connector is removed the RUS runs normally.

Cause

The Zetafax Connector install adds a FAX proxy address (ZF2KPROXY.DLL) to the default recipient policy. Whenever the policy is applied to Exchange objects by the RUS the FAX address type is stamped along with the other policy addresses. When the Exchange object has no First name or Last name attribute the RUS is unable to add a FAX address and faults the System Attendant.

Resolution

This issue is resolved by applying the following patch:

ftp://www.equisys.com/pub/Zetafax9.1/Updates/ZF2KProxy91369.exe

Last updated: 2 June 2005 (GC/EB/SV)

Keywords: Service Pack SP1

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