PRB: Zetadocs 'resource cannot be found' error on clicking file in the Documents FactBox

This Zetadocs technical note applies to:

• Zetadocs - AP automation and bulk emailing Extension for Business Central
• Files originally archived from the Zetadocs Document Queue

Symptom

On clicking the file in the factbox the new browser window will open the SharePoint link and display and error message 

"Server Error in '/' Application.
The resource cannot be found."

This only applies to files that were originally archived after being processed from the Zetadocs Document Queue where the archiving folder name (generated by the folder structure settings, particularly for folders that use vendor and customer names) contains a special character e.g. #

Cause

This is caused by an incompatibility with vendors or customers that have a special character in their name.

Resolution

A workaround is available to access the file.

1. Go to the factbox actions (the three dots next to the filename)

2. Click "Copy Link" and paste this link in a new browser window.

Status

Equisys is aware of this issue and will aim to fix this in an upcoming release.

Last updated: 20^th October 2026 (MP/NT) 

Keywords: Zetadocs Factbox, Document Queue, Archive, File link