PRB: Register now option is greyed out
ZTN1375
ID: ZTN1375
This Zetafax technical note applies to:
- Zetafax 8.0.1.116 or higher
Symptom
The Zetafax software reports that it has not been registered. In order to complete the automatic registration it prompts you to use the Register Now option (Help menu) in the Zetafax client, however the option is greyed out.
Cause
On some systems a key file (REGISTER.CTL) has become orphaned from the registration process.
Resolution
Use Windows Explorer to browse to zfax\system\z-db on the Zetafax server and delete REGISTER.CTL. Reopen the client and choose Register Now to complete the automatic registration procedure.
References
ZTN1067-FIX: Zetafax UK registration centre number change.
ZTN1345-HOWTO: Not registered already registered.
Last updated: 4 November 2005 (AF/EB)
First published: 25 June 2004 (CB/SV)