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Support

Equisys is committed to providing the highest possible level of support to customers and partners to help them with technical queries.

Support is provided by our technical support teams in the UK and USA, and by our accredited distributors outside these regions.

Online support is available to all customers 24/7 through the Equisys Knowledge Base which contains technical tips on how to get the most from your system, guides on implementation and common fixes for known issues.

We conduct regular customer satisfaction surveys to ensure we maintain high levels of support.

Support Customer Comments

"The support on this call was excellent in all respects. I was on customer site with a complex install problem, the assistance solved the problem and was timely and courteous."
John Chapman, Document Genetics.

"I have to say yours is among the best support team I have dealt with in years. Your team's knowledge, response and friendliness are fantastic."
Lee Wrall, Digital Vision.

"I am writing to commend your Support Team!! I recently had need for phone support for an installation of Zetafax and your Tech Support Team was both helpful and knowledgeable. Our company does a fair amount of tech support and I realize the value."
Drexel Management Services, Inc.

"I received my replacement software this morning. Fantastic! A company that actually does what it says it will do."
Thus Contact Centres, Glasgow, UK

"In my role as a service engineer and reseller, I talk to technical support from many software manufacturers, and it seems the bar has really been raised in recent years. I congratulate Equisys for helping to set a new standard that makes owning and servicing technology so much more bearable and positive for my peers and my clients."
Innovative, Inc.

"Just a quick note to let you know that I now have the Zetafax software fully implemented and working. I required the assistance of the support staff and they were terrific. The product works very well and I am looking forward to selling and implementing it at customer sites."
Better Business Software

"Thanks for all your excellent technical support over the last few days. Hamleys of London now have a fax solution to be proud of."
FMI, London, UK

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