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Support

Equisys is committed to providing the highest possible level of support to customers and partners to help them with technical queries.

Support is provided by our technical support teams in the UK and USA, and by our accredited distributors outside these regions.

Online support is available to all customers 24/7 through the Equisys Knowledge Base which contains technical tips on how to get the most from your system, guides on implementation and common fixes for known issues.

We conduct regular customer satisfaction surveys to ensure we maintain high levels of support.

Support By Product

Below is a list of the support options available across our product range.

Timemaster

Timemaster is timesheet, expenses and project management software for consultants, architects, local authorities and professional services firms. Click here for details of support.

Zetafax

Zetafax is our award winning fax server software that delivers secure, fast and cost effective document distribution. For more details on the support options available please click here.

Zetadocs PDF

Zetadocs PDF, document management and delivery software enables Microsoft Office users to remove the cost and time associated with producing and delivering business documents. For more details on the support options available please click here.

Zetadocs for NAV Essentials and Plus Editions

Zetadocs for NAV helps you save time and improve customer service through electronic invoicing, improved collections management, and greater control over purchasing. For more details on the support options available please click here.

Zetadocs Express

Zetadocs Express provides you with the core benefits of the other Zetadocs for NAV editions but is provided without charge.

As Zetadocs Express is provided as a no cost solution there are currently no support packages available for it. However Equisys will be providing support via the Microsoft Dynamics Community forum.

Equisys support teams will endeavour to respond to all unanswered posts about Zetadocs Express in English by the end of the next UK business day. Equisys will also only respond to questions or problems which we feel have not been answered satisfactorily by the community.

Support Customer Comments

"The support on this call was excellent in all respects. I was on customer site with a complex install problem, the assistance solved the problem and was timely and courteous."
John Chapman, Document Genetics.

"I have to say yours is among the best support team I have dealt with in years. Your team's knowledge, response and friendliness are fantastic."
Lee Wrall, Digital Vision.

"I am writing to commend your Support Team!! I recently had need for phone support for an installation of Zetafax and your Tech Support Team was both helpful and knowledgeable. Our company does a fair amount of tech support and I realize the value."
Drexel Management Services, Inc.

"I received my replacement software this morning. Fantastic! A company that actually does what it says it will do."
Thus Contact Centres, Glasgow, UK

"In my role as a service engineer and reseller, I talk to technical support from many software manufacturers, and it seems the bar has really been raised in recent years. I congratulate Equisys for helping to set a new standard that makes owning and servicing technology so much more bearable and positive for my peers and my clients."
Innovative, Inc.

"Just a quick note to let you know that I now have the Zetafax software fully implemented and working. I required the assistance of the support staff and they were terrific. The product works very well and I am looking forward to selling and implementing it at customer sites."
Better Business Software

"Thanks for all your excellent technical support over the last few days. Hamleys of London now have a fax solution to be proud of."
FMI, London, UK