
Storing paper copies of documents can delay resolution of customer queries, as well as delaying approval processes due to lost or misfiled documents. Automatically scanning, splitting and filing these documents against the relevant record in NAV ensures that information is instantly available on-screen, allowing queries to be answered as quickly as possible to increase customer satisfaction.
Storing information in a central place also ensures the security and integrity of documents, eliminating the risk of loss or misfiling, ensuring that information is backed-up for disaster recovery, and limiting access to authorized personnel. With all documents stored electronically this also frees up valuable office space, as well as easing both the audit process and compliance to regulatory and process management standards.
To find out about more ways that Zetadocs can help improve efficiency and reduce costs in your organization, why not attend one of our free webinars.
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